Welcome to the website of CarePoint Response, Inc. (“CarePoint Response,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of carepointresponse.org and any related pages, content, features, services, and online donation functionality made available through the website (collectively, the “Website”).

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About CarePoint Response

CarePoint Response, Inc. is a Maryland nonprofit organization and a tax-exempt organization under Section 501(c)(3) of the Internal Revenue Code. Our charitable organization identification number is 52-1799922.

CarePoint Response provides behavioral health, crisis response, emotional support, and related community services.

The Website is intended to provide general information about CarePoint Response, its programs and services, community resources, and opportunities to support our work.

2. No Medical or Emergency Advice

The information provided through the Website is for general informational purposes only and is not intended to constitute medical, psychiatric, psychological, legal, or other professional advice.

The Website is not a substitute for emergency services or professional medical care.

If you or another person is experiencing an immediate emergency or is in immediate danger, call 911 or seek emergency medical assistance.

If you or someone you know is experiencing a mental health or emotional crisis in the United States, you may call or text 988 to reach the Suicide & Crisis Lifeline.

Use of the Website, submission of an online form, or contact with CarePoint Response through the Website does not create a provider-patient relationship or guarantee that CarePoint Response will provide services.

3. Eligibility and Acceptable Use

You may use the Website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website in violation of any applicable federal, state, or local law or regulation;

• Attempt to gain unauthorized access to the Website, its servers, systems, or databases;

• Interfere with or disrupt the operation or security of the Website;

• Introduce malicious code, viruses, malware, or other harmful material;

• Use automated systems or software to access or collect information from the Website in a manner that could impair its operation;

• Impersonate another person or organization;

• Submit false, misleading, or fraudulent information;

• Use the Website to harass, threaten, abuse, or harm another person; or

• Use the Website for any purpose that is unlawful, fraudulent, or prohibited by these Terms.

We reserve the right to restrict or terminate access to the Website if we believe a user has violated these Terms or applicable law.

4. Donations

CarePoint Response accepts charitable donations through the Website.

By submitting a donation, you represent and warrant that:

• You are legally authorized to use the payment method provided;

• The information you provide is accurate and complete;

• The donation is made voluntarily; and

• The donation is not being made for an unlawful purpose or in exchange for an unauthorized benefit.

Donation Processing

Online donations may be processed through third-party payment processors. By making a donation, you authorize CarePoint Response and its payment-processing providers to process the transaction using the payment information you provide.

Your use of a third-party payment processor may also be subject to that provider’s separate terms, conditions, and privacy policies.

Donation Amounts and Recurring Donations

You are responsible for reviewing your donation amount, payment information, and any recurring-donation selections before submitting your donation.

If you establish a recurring donation, you authorize the applicable payment processor to charge the selected payment method according to the schedule you selected until the recurring donation is canceled.

You may contact CarePoint Response to request cancellation or modification of a recurring donation. Additional procedures may apply depending on the payment processor used.

Donation Processing Fees

Where the Website provides an option to cover a donation processing fee, that option is voluntary unless otherwise expressly stated.

If you elect to cover a processing fee, the additional amount will be included with your donation transaction as displayed during checkout.

Refunds and Donation Corrections

Charitable donations are generally intended to be final. If you believe a donation was made in error, was duplicated, was unauthorized, or otherwise requires correction, please contact CarePoint Response as soon as reasonably possible.

We will review requests on a case-by-case basis and may issue a refund or correction where appropriate.

Use of Donations

Unless a donation is expressly designated for a particular purpose and CarePoint Response accepts that designation, donations may be used at CarePoint Response’s discretion to support its charitable mission, programs, operations, services, and other lawful organizational purposes.

If a designated purpose is no longer necessary, feasible, or permitted, CarePoint Response may redirect the funds to a purpose that most closely aligns with the donor’s original intent, to the extent permitted by applicable law.

Tax-Deductibility

CarePoint Response is a 501(c)(3) charitable organization. Donations may be tax-deductible to the extent permitted by applicable law.

CarePoint Response does not provide individual tax, accounting, or legal advice. Donors should consult their own tax or financial advisers regarding the tax treatment of a donation.

Donors are responsible for retaining donation receipts and other records necessary to substantiate their charitable contributions.

5. Donation Acknowledgments and Receipts

When applicable, CarePoint Response may provide an electronic or other acknowledgment of a donation.

The donor is responsible for providing accurate contact and email information necessary to receive an electronic receipt or acknowledgment.

If you do not receive a donation acknowledgment, believe the information on your receipt is incorrect, or need a copy of a donation record, please contact CarePoint Response.

6. Website Content

The Website and its contents, including text, photographs, graphics, logos, videos, designs, documents, trademarks, service marks, and other materials, are owned by or licensed to CarePoint Response or are otherwise used with permission.

You may access and use Website content for personal, informational, and noncommercial purposes.

You may not reproduce, modify, distribute, publicly display, sell, license, create derivative works from, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

7. Third-Party Websites and Services

The Website may contain links to third-party websites, services, resources, or organizations.

These links are provided for convenience and informational purposes. CarePoint Response does not necessarily endorse or control third-party websites, products, services, content, or practices.

Your use of third-party websites is subject to the terms and privacy policies of those third parties. CarePoint Response is not responsible for the availability, accuracy, security, or content of third-party websites.

Third-party payment processors may also process donations submitted through the Website. CarePoint Response does not control the policies or practices of those third parties.

8. User-Submitted Information

If you submit information, comments, questions, feedback, or other material through the Website, you agree that the information you provide is accurate and that you have the right to provide it.

You should not submit confidential information through a general website form unless the form specifically indicates that such information is requested and appropriate.

CarePoint Response does not guarantee that information submitted through the Website will be completely secure or confidential unless expressly stated otherwise.

9. Privacy

Your use of the Website may involve the collection and processing of personal information.

Our collection and use of personal information are governed by our Privacy Policy, as applicable.

By using the Website, you acknowledge that you have had an opportunity to review our Privacy Policy.

10. Accessibility

CarePoint Response is committed to providing an accessible and inclusive digital experience.

If you encounter an accessibility barrier while using the Website, please contact CarePoint Response so that we can work to address the issue.

11. Accuracy of Information

We make reasonable efforts to provide accurate and current information on the Website. However, we do not warrant that all Website content will always be complete, accurate, current, or error-free.

Information about programs, services, hours, eligibility requirements, contact information, and other matters may change without notice.

CarePoint Response reserves the right to update, modify, or remove Website content at any time.

12. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and all content, materials, and services made available through the Website are provided on an “AS IS” and “AS AVAILABLE” basis.

CarePoint Response makes no warranties, express or implied, regarding the Website, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, accuracy, or reliability.

We do not warrant that the Website will be uninterrupted, secure, error-free, free of viruses or other harmful components, or available at any particular time.

13. Limitation of Liability

To the fullest extent permitted by applicable law, CarePoint Response and its directors, officers, employees, agents, affiliates, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of, or inability to use, the Website or any content, services, or transactions made available through the Website.

This limitation includes, to the extent permitted by law, losses resulting from interruptions, errors, unauthorized access, data loss, reliance on Website content, or third-party services.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

14. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless CarePoint Response and its directors, officers, employees, agents, affiliates, contractors, and service providers from and against claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your violation of these Terms;

• Your misuse of the Website;

• Your violation of applicable law or the rights of another person; or

• Information or materials you submit through the Website.

15. Changes to the Website and These Terms

CarePoint Response may modify, suspend, discontinue, or restrict access to all or part of the Website at any time and without prior notice.

We may also update these Terms from time to time.

When we make changes, we may update the “Effective Date” at the top of this page. Your continued use of the Website after revised Terms are posted constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to conflict-of-law principles.

Any dispute arising from or relating to these Terms or your use of the Website shall be subject to the applicable federal and state courts located in Maryland, unless applicable law requires otherwise.

17. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

18. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

19. Entire Agreement

These Terms, together with any policies or notices expressly incorporated into them, constitute the entire agreement between you and CarePoint Response concerning your use of the Website, except where additional terms expressly apply to a particular service or transaction.

20. Contact Us

If you have questions about these Terms, the Website, or an online donation, please contact:

CarePoint Response, Inc.

5124 Greenwich Ave.

Baltimore, MD 21229

Phone: 410-433-5255

For questions regarding a donation, please provide the donation date, amount, and any transaction or receipt information available to you.

Last Updated: August 17, 2026