Effective Date: September 15, 2026

CarePoint Response, Inc. (“CarePoint Response,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, carepointresponse.org (the “Website”).

This Privacy Policy explains what information we may collect through the Website, how we use and protect that information, and the choices you may have regarding your information.

By using the Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect information that you voluntarily provide, information collected automatically when you visit the Website, or information provided to us through third-party services.

Information You Provide

You may voluntarily provide information when you:

• Contact us through the Website;

• Submit an inquiry, referral, or request for information;

• Sign up to receive communications from us;

• Apply for employment or otherwise interact with our careers-related content;

• Make a donation;

• Register for an event, training, or other activity;

• Request information about CarePoint Response services; or

• Otherwise communicate with us through the Website.

This information may include your name, email address, telephone number, mailing address, organization or employer, donation information, and any other information you choose to provide.

Please do not submit sensitive medical, mental health, substance use, or other confidential health information through general website contact forms or email unless specifically instructed to do so through an appropriate secure process.

If you need immediate behavioral health or crisis support, please contact 988. If you are in immediate danger, call 911.

2. Information Collected Automatically

When you visit our Website, certain information may be collected automatically. Depending on the technologies used on the Website, this may include:

• Internet Protocol (IP) address;

• Browser type and version;

• Device type;

• Operating system;

• Pages visited and links clicked;

• Date and time of visits;

• Referring website or webpage;

• Approximate geographic information; and

• Other technical information about your interaction with the Website.

We may use cookies, pixels, tags, analytics tools, or similar technologies to help operate, secure, maintain, and improve the Website and to understand how visitors use our Website.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies. Cookies are small files placed on your device that allow a website to recognize your browser and remember certain information.

We may use cookies to:

• Operate and maintain the Website;

• Understand Website traffic and usage;

• Improve Website functionality and performance;

• Remember certain preferences; and

• Support security and fraud prevention.

Some cookies may be placed by third-party service providers that perform services on our behalf.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

4. How We Use Information

We may use information collected through the Website to:

• Respond to questions, requests, and inquiries;

• Provide information about CarePoint Response and its programs and services;

• Process and acknowledge donations;

• Communicate with individuals, providers, partners, and community organizations;

• Provide requested resources or referrals;

• Improve our Website, programs, communications, and services;

• Understand Website usage and trends;

• Maintain the security and integrity of the Website;

• Detect, prevent, and respond to fraud, abuse, or security incidents;

• Comply with applicable laws, regulations, and legal obligations; and

• Carry out other purposes disclosed at the time information is collected or otherwise permitted by law.

5. Behavioral Health and Health Information

CarePoint Response provides behavioral health, crisis response, substance use, residential, care coordination, and related services. Certain information collected in connection with the provision of healthcare services may be subject to federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.

Information submitted through general Website forms, email, or other public-facing Website features should not be assumed to constitute protected health information under HIPAA.

We encourage visitors not to provide diagnoses, treatment information, medication information, information about another person's health, or other sensitive health information through general Website forms or unsecured communications.

Where CarePoint Response is acting as a HIPAA-covered entity or business associate, applicable information will be handled in accordance with applicable HIPAA requirements and CarePoint Response's applicable privacy practices.

6. How We Share Information

CarePoint Response does not sell your personal information.

We may share information when reasonably necessary to operate our organization and Website, including with:

• Service providers and vendors that perform services on our behalf;

• Website hosting, analytics, communications, payment processing, and technology providers;

• Professional advisors, such as attorneys, accountants, auditors, or consultants;

• Government agencies or other organizations when required or permitted by law;

• Law enforcement or other authorities when required to comply with a legal obligation or to protect the safety, rights, or property of individuals or CarePoint Response; and

• Other parties with your consent or at your direction.

We require appropriate service providers to handle information consistent with applicable contractual and legal requirements.

7. Donations and Payment Processing

CarePoint Response accepts donations through its Website using Squarespace's donation functionality.

When you make a donation through our Website, we may collect information such as your name, email address, telephone number, billing information, donation amount, donation fund or designation, and other information you provide during the donation process.

Squarespace provides the donation and website platform used by CarePoint Response. Depending on our payment-processing configuration, payment transactions may be processed through Squarespace Payments or a third-party payment processor such as Stripe or PayPal. Payment processors may collect and process personal and payment information in accordance with their own privacy policies and applicable terms.

CarePoint Response does not request or intentionally collect your full credit card number through general Website forms.

Information associated with donations may be retained for accounting, tax, financial reporting, donor acknowledgment, recordkeeping, and other legitimate organizational purposes.

For more information about how Squarespace handles personal information, please review Squarespace's Privacy Policy.

8. Third-Party Websites and Links

Our Website may contain links to websites operated by other organizations, including community resources, government agencies, healthcare organizations, and other service providers.

These websites are not controlled by CarePoint Response. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

9. Communications

If you voluntarily provide your contact information, we may use it to respond to your inquiry or provide information you have requested.

If you subscribe to communications from CarePoint Response, you may unsubscribe from certain non-essential communications by following the instructions provided in those communications.

Please note that even if you opt out of certain communications, we may still contact you when necessary to respond to a request, provide a service, address an issue, or comply with legal or operational requirements.

10. Data Security

CarePoint Response takes reasonable administrative, technical, and organizational measures designed to protect information collected through the Website from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted through the Internet.

11. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and operational records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Certain CarePoint Response programs may serve youth and families. Information collected in connection with those programs may be subject to additional privacy requirements and practices.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to certain personal information we maintain about you;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Opt out of certain communications; or

• Ask questions about how your information is collected and used.

Some rights may be subject to legal exceptions or limitations.

To make a privacy-related request, please contact us using the information provided below.

14. Maryland Residents

CarePoint Response is based in Maryland and provides direct services to individuals and communities throughout Maryland. If you are a Maryland resident, additional privacy rights or protections may apply to you under applicable Maryland law. We will process applicable requests in accordance with the laws that apply to your information and circumstances.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, legal requirements, or other circumstances.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions about this Privacy Policy or CarePoint Response's privacy practices, please contact us:

CarePoint Response, Inc.
5124 Greenwich Ave.

Baltimore, MD 21229
Email: marketing@carepointresponse.org
Phone: 410.433.5255

For questions regarding your healthcare information or privacy rights related to CarePoint Response services, please contact us using the information above for information about the appropriate process for submitting your request.