Report shares a year of expanded behavioral health services, community partnerships, and person-centered support across Maryland.
BALTIMORE, MD — November 12, 2026 — CarePoint Response, formerly Baltimore Crisis Response, Inc. (BCRI), has released its Fiscal Year 2026 Annual Report, sharing a year of growth and transformation guided by a clear commitment: to lead with care.
Covering July 1, 2025, through June 30, 2026, the report explores the organization’s expanding role across Maryland’s behavioral health system and the people, partnerships, and services that help individuals find support and a path forward.
The CarePoint Response name reflects the breadth of this work and an enduring commitment to how people experience care: being heard without judgment, treated with dignity, and supported as whole people. That approach recognizes the importance of connection, community, and belonging alongside crisis intervention, stabilization, treatment, and recovery support.
In FY26, CarePoint Response’s 988 team handled 106,895 calls, texts, and chats. Behind every interaction was a person reaching out and a team prepared to respond.
The annual report highlights progress in:
Expanding access to support: Growing 988 Text and Chat services and extending 24/7 mobile crisis response in Western Maryland.
Strengthening residential care: Supporting individuals who need stabilization, treatment, and a connection to ongoing care.
Building community partnerships: Working with healthcare systems, law enforcement, and community organizations to improve coordination and access.
Investing in people: Supporting workforce development and recognizing the essential contributions of staff with lived experience.
These accomplishments reflect the work of staff, the trust of those served, and the contributions of partners and supporters who help make compassionate care possible.
Care takes a community.
As CarePoint Response shares its FY26 impact, it is also preparing to invite individuals into its next chapter. On November 23, the organization will launch the Care Collective, its first organized individual giving campaign and the beginning of an ongoing community of supporters who believe in its work, the people it serves, and its approach to care.
Members will have opportunities to stay connected, learn more about the work, and help sustain it through individual gifts that make a collective difference.
Explore our impact: Read the FY26 Annual Report at [report link].
To support CarePoint Response’s work today, visit carepointresponse.org/donate.
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About CarePoint Response
CarePoint Response, formerly Baltimore Crisis Response, Inc., has served Maryland communities since 1992. The organization provides behavioral health services spanning crisis response, stabilization, treatment, and recovery support, with a commitment to meeting people where they are and helping them find a path forward.
Learn more at carepointresponse.org or call 410.433.5255.
If you are in need of emotional support, call, text, or chat with 988 to connect with free, compassionate help today, available 24/7.
Media Contact:
Christi Green
Director of Development and Communications
443-832-9895